Have a question?
Message sent Close

Customer Service Program

A customer service program formalizes the level of customer service you aim to provide, and what practical things you will do to achieve this, It not only ensures customer retention but also develops abiding customer loyalty.

The way an organization interacts with its customer base directly affects its business growth. Satisfied customers not only visit back to make more purchases, but they also pass on positive recommendations to other prospective customers which improves the future scope of the sale.

Lately, the focus for a new generation of organizations has been on providing their customers with a differentiated experience, something that sets them apart from their competitors. Customer service program is becoming an important element in providing this experience.

The training course aim not only fulfilling the expectations of a customer but also exceeding those expectations.  Learn How to draw policies that will put customers at the center of the operations? How can sustainable customer relationships be achieved through customer service program?

This course is ideal for anyone seeking training in customer service and customer care. The majority of participants attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviors.

Course Modules:

  • Module 1, Customer Service Standards.
  • Module 2, Communicating Protocol.
  • Module 3, Grooming and Appearance.
  • Module 4, Handling Complaints.

Be the first to add a review.

Please, login to leave a review